REGISTRATION EXTENDED - through Nov 12
Register Now For the
The Whitney Reid Pennell Workshop
Taking place on Tuesday, November 13 from 3:00- 5:30pm
NEGCOA Annual Meeting
Taking place on Wednesday, November 14 from 8:00- 4:00pm
Andover Country Club, Andover, MA
We have a great lineup of speakers!
As the 2018 season winds down, it is time to take in some new info and work towards improving our operations for the coming season. With that in mind we have 3 great speakers coming to show us what we can do to improve in areas of customer service, staff training, and club benchmarking. Also what programs are being promoted in the world of golf in 2019!
So plan to attend and plan to take home some great information for you to put into place over the off-season. This event is open to you, your key staff, GM, Pro, Superintendent, Marketing and Event staff, your business partner, interested family. And keep in mind, if your club is an NEGCOA member- then your staff, family, and guests are considered members.
Join us on Tuesday from 3:00 to 5:30 for a fantastic workshop with Whitney Reid Pennell from RCS Hospitality Group. Whitney will be presenting:
"Understanding and Managing the Customer Journey" - From the moment a customer drives onto your property until the time they return to their car - their experience has myriad "moments of truth" and touch points to make a memorable moment. Learn how to view the customer through his/her eyes. Be able to identify critical service standards throughout the customer's journey.
This workshop will is free to NEGCOA members and their staff. $20 for non-members, $40 for vendors.
Following the workshop, from 5:30-8:00 join us for Cocktails and Connections. A great chance to chat with all of our presenters, other attendees, friends, and vendors. Sponsored by TeeSnap and Country Club Enterprises.
On Wednesday, our Annual Meeting agenda is as follows:
|8:00-9:00|| ||Doors Open: Check in & Networking Breakfast |
|9:00-10:00|| ||Annual Meeting and Awards |
|10:15-11:15|| ||Featured Keynote: Steve Mona, CEO, World Golf Foundation-|
"Wild, Wild World of Golf"
|11:15-11:45|| ||NGCOA/NEGCOA Advocacy Efforts with Ronnie Miles|
|12:00-1:00|| ||Networking Luncheon|
|1:15-1:50||Presenter: Mike Loustalot, President, ORCA Report: Power in Numbers: How to leverage your tee sheet data to grow your revenue|
|2:00-3:00|| ||Presenter: Whitney Reid Pennell, President, RCS Hospitality Group: |
Staff Training Best Practices
This event is a great opportunity for you to meet with fellow owners, operators, vendors, and allied organizations as we turn our attention to the off-season and the upcoming 2019 season. This event is open to owners, operators, general managers, golf professionals, superintendents, marketing staff, social media staff, family, and friends.
PGA members can earn 3 MSR hours by attending.
CMAA members can earn 3 Allied Association Credits by attending.
Lodging available at Andover Country Club -- rate of $125 per night. Ask for the NEGCOA negotiated rate. Call (978) 475-1263 to reserve your room.
Registration can be done by clicking either button below:
Print Registration Form
Register Online with a Credit Card
Please register ASAP.